1. Handing Details of the US warehouse
Our priority logistics option is USPS. If you need other logistics ways, please contact us.
l Free Shipping, No minimum.
l Priority Shipment
If you want to upgrade your shipment to USPS priority mail service( 2-4 days), please pay more $9.99 in your shopping cart when you are checking-out. We will upgrade this service for fee when your purchase is over $50.
2. Handing Details of the China warehouse
l Free Shipping, No minimum.
l Delivery within 2 days.
l The delivery time is 7 to 15 days by China express.
l We will send you the tracking number, you can search the latest logistics information in USPS.
l If you prefer the faster delivery time, please contact us.
3. Not received the item
When the tracking message indicates that the package has arrived, we do not compensate or resend the product.
In this case, you can ask your neighbors, search your email or call us.
Note: Due to USPS uncertainty, logistics information may be delayed. If your package logistics information is not updated in time, please wait a few days. If you haven't updated for three days, please contact us. Or call USPS.
4. The Package get lost
When the goods are lost in transit, we will provide you with a refund or reissue of the goods at no extra charge.
5. The USPS working day
Our order will be processed and sent within 18 hours after the working day.The USPS working days are Monday to Friday (except holidays). As a result, Friday's orders will be closed after 12:00 EDT, and subsequent orders will be postponed to the next working day.
Contact USPS：
Customer Care Center
● Email: USPS® Customer Service
● Call: 1-800-ASK-USPS® (1-800-275-8777)
●TDD/TTY Relay: Call 1-800-877-8339. Ask for 1-800-275-8777
Hours of Operation
● Monday - Friday 8 AM - 8:30 PM ET
● Saturday 8 AM - 6 PM ET